The Readiness Lab Terms of Use

Last Updated: November 27, 2024

The Readiness Lab, a brand of Doberman Emergency Management Group LLC (“The Readiness Lab,” “we,” or “us”), operates an online store at www.thereadinesslab.com from which you may purchase subscriptions, training courses, and merchandise (collectively, “Products and Services”). By accessing our website or purchasing Products and Services, you agree to the terms outlined below.

These Terms of Use do not apply to any services governed by separate agreements.

1. Information You Provide to Us

You may provide us with personal information when purchasing Products and Services. We are committed to protecting your privacy and only collect the information necessary to process transactions and provide our services.

By providing your contact details, you consent to receiving communications from us, including emails or, when applicable, phone calls, regarding your transactions. Standard carrier charges may apply for any text message communications.

2. Intellectual Property

The Readiness Lab and its licensors exclusively own all rights, title, and interest in the intellectual property of our website and Products and Services, including copyrights, trademarks, logos, and designs (“The Readiness Lab IP”).

You may not copy, modify, distribute, or otherwise exploit The Readiness Lab IP without express written permission. Unauthorized use may result in termination of access to our website and Products and Services.

3. Access to Our Website

We grant you a limited, revocable, non-exclusive license to access and use our website for its intended purposes. Any unauthorized use of our website or content will immediately revoke this license.

4. Products and Services

Descriptions and Availability:
Details of our Products and Services, including features, specifications, and prices, are subject to change at any time without notice. Images and descriptions are provided for illustrative purposes only and may not reflect the exact appearance of physical products.

Delays:
In the event of delays in the manufacture or distribution of merchandise, we will make reasonable efforts to notify you and provide a revised delivery schedule.

Usage:
By placing an order, you represent that the Products and Services will be used in a lawful manner and in compliance with all applicable laws.

5. Subscription Terms

a. Subscription Cancellations:
Subscriptions can be canceled at any time through your account settings. Cancelation will take effect at the end of the current billing cycle, and no refunds will be issued for partial or unused periods.

6. Training Courses

Training courses are subject to cancelation due to unforeseen circumstances, including but not limited to natural hazards or emergency response requirements. In such cases:

  • We will notify you via email at contact@thereadinesslab.com or phone at 314-400-8848.

  • You may transfer to an equivalent training session within 12 months at no additional cost.

  • If no alternative can be provided, a refund will be issued.

7. Shipping and Returns

Shipping:

  • Orders are processed and shipped within five (5) business days. Delays may occur during holidays or peak seasons.

  • Shipping is available within the United States only, using standard ground methods.

  • Shipping rates and taxes apply and are calculated at checkout. Customers with special shipping requests must contact us at 314-400-8848 before placing an order. Additional fees may apply.

Returns:

  • Refunds are available only for merchandise damaged upon arrival.

  • Customers must notify us within fourteen (14) calendar days of delivery by emailing contact@thereadinesslab.com with a description and photographic evidence of the damage.

  • We do not offer exchanges or refunds for merchandise that is not damaged.

8. Privacy Policy

The Readiness Lab respects your privacy:

  • We do not sell, rent, or share your personal data with third parties.

  • Personal data is collected solely for the purpose of processing transactions and providing Products and Services.

For additional details, please contact us at contact@thereadinesslab.com.

9. Limitations of Liability

The Readiness Lab provides Products and Services on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and noninfringement.

We are not liable for any indirect, incidental, punitive, or consequential damages, including but not limited to lost profits or data, resulting from your use of our website or Products and Services.

10. Disputes and Governing Law

These Terms of Use are governed by the laws of the State of Missouri, without regard to conflict of law principles. Any disputes arising from these terms will be resolved exclusively in the state or federal courts located in Missouri.

11. Modification and Severability

We reserve the right to amend these Terms of Use at any time. Changes will take effect immediately upon posting to our website. If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

12. Contact Information

For questions or concerns, please contact us:

  • Email: contact@thereadinesslab.com

  • Phone: 314-400-8848 ext. 2

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